You can find detailed information in your Plan's Terms and Conditions. If you have additional questions, please click here to find out how to contact us. Getting a replacement remote is easy! Just take your defective remote and original purchase receipt into a Best Buy store to receive a replacement. You can find the nearest Best Buy store by Store Locator.
If you did not book your initial Calibration when purchasing your Geek Squad Protection Total Plan, please click here to find out how to contact us for more information. Click here to find out how to contact us for more information or to arrange a visit. Our Geek Squad Agents will visit up to twice a year to provide you with in-home support, such as: adding a new device, recalibrating your TV or setting it up in a new location entirely. If you change your email address, please remember to notify us immediately.
Please click here to find out how to contact us to update the email address that we have on file. For information on how you can redeem your HD movie rentals please click here. Geek Squad Protection for Wireless Devices. A fee will be charged if your device needs to be replaced due to accidental damage. Starting your second year of coverage, you may be charged a service fee for all claims.
Please refer to your Terms and Conditions for more information. Sometimes we send a replacement device that has an upgraded memory size. We try our best to match you with a replacement device that is the same as your defective device.
However, we cannot guarantee it. Our priority is to get you back up and running with a fully-functioning replacement device as soon as possible. This means, that sometimes we send replacement devices that are a different colour than the original. We have a day guarantee on replacement devices. Click here to find out how to contact us. Your incident number was on the confirmation screen when you filed your claim online.
We also sent it to the email address we have on file for you. Click here to check the status of your claim.
Please note you will need to enter your incident number and postal code. We will also send you emails to keep you updated throughout the claim process. How can I find out if it has arrived? We will update the status when we have received your device. Just log in to your profile or visit our claim status page. Before shipping your defective device it is important that you complete the following: Unlock your device.
Back up the content data, software, information and files from your device. If your device is an Android , the Device Protection feature s including biometric locks and Google Account must be disabled. You can make the payment during the online claim process or you can click here to find out how to make a payment.
If your plan is not registered: Please have your original purchase receipt handy. How it works: Click on "File a Claim", then sign in or create a profile. You will have to register your product in order to file a claim. Click on "Protection Plans". Expand the product on the list on the left and select the product number.
Click on "File a Claim" in the "More Tools" menu on the right. Fill out the claim form. You can file a total of 5 claims during the term of your plan. Of those 5 claims, you can file a total of 2 Accidental Damage claims during the term of your plan. Geek Squad Protection for Wireless. From there, contracts matching your search will be displayed.
Click Make a Payment on the contract you wish to make a payment on. Fill out the payment form. You can either pay the monthly amount or pay your contract amount due.
Enter your payment information and then click Review. Review and then submit. You will receive confirmation of your payment that you can print for your records. Yes, you can get Online Support for wireless devices, computers, laptops, tablets and televisions covered with Geek Squad Protection. No, we may be able to diagnose your issue over the phone.
Please click here to find out how to contact our customer service team directly. Yes, accessories included with your wireless device in the original manufacturer's packaging are covered for a total of five claims. See your Terms and Conditions for full coverage details. Geek Squad Home Membership. You can make a payment for your Geek Squad Home Membership on this site.
For all other inquiries go to Home Membership or give us a call at You can change your credit card details right here on our website. Open the menu in the upper right corner of the contract and select View Payment Information. Enter your new credit card details and click Update. No, you cannot use your Future Shop or Best Buy credit card to make a payment. Payments can only be made right here on our website or by clicking here to find out how to contact us.
You can also request a copy of our pre-authorized payment form. Instead of a confirmation number, you would've seen an online payment confirmation that can be printed for your records.
Also, a payment confirmation email will be sent to the email address we have on file. The contract number on both the online and email confirmations can be referenced if you have payment related questions. At this time, we do not have partial payment options. Make sure that you put the Product in its original packaging or packaging that provides the same amount of protection as the original packaging. Call agents may diagnose and correct the issue over the phone. This warranty is valid only in the United States and Canada at Best Buy branded retail stores or websites to the original purchaser of the product in the county where the original purchase was made.
Touch or click images to make them larger! Insignia Open topic with navigation. You have 30 days after you purchase a new product to buy a Geek Squad protection plan.
Geek Squad warranties are transferable, which means that you can sell your product or give it as a gift, and it will still have an extended warranty. They will give you further instructions on what to do, but generally, there are two ways you can return and replace your product:. All you need to do is open DoNotPay in any web browser and do the following:. We will use the implied warranty laws to generate an argument for your case.
The merchant will contact you directly. With DoNotPay, you can also submit car and home warranty claims. We can assist with the extended warranties for used cars too. DoNotPay can file an appeal if the company denies your warranty claim. We created this feature because most companies tend to reject a claim the first time. They do this to prolong the process and make the customer drop the claim.
Submitting an appeal will enhance your chances of claiming your warranty. Follow these steps for further instructions:.
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